Awful service. Not only was Gary rude towards me and my family, he had to come over to my house three times before fixing my problems,which still aren't done to my satisfaction. When he and Kristin arrived, I politely asked for shoes to be removed because I have three kids who like to crawl on the floor and pick up things and put them in their mouths. I didn't want dirt and germs from shoes to be tracked into my house. Gary made a rude comment about socks being dirtier than shoes before leaving my house and going back to his van.