Reviews for Bob's Towing & Recovery Inc
THIS COMPANY WAS IS WORST TOWING COMPANY IN THE CITY OF JACKSONVILLE. PLEASE DON'T USE THEM OR HAVE YOUR INSURANCE COMPANY DISPATCH SERVICE FOR YOU TO BOB'S TOWING. I HAD A BLOW OUT AND CALLED MY ROADSIDE AUTO SERVICE WITH MY DEALERSHIP.
I THOUGHT THAT I MAY NEED A TOW, SO THAT'S HOW SHE REPORTED AT FIRST. AFTER THE POLICE OFFICER MOVED MY CAR OFF THE ROAD AND INTO A SAFE SPOT. HE THEN IN TURN SAID ALL YOU NEED TO DO IS CHANGE THE TIRE. SO 10MIN LATER I CALLED BACK TO CHANGE IT TO A TIRE CHANGE. THE LADY TOOK MY INFORMATION AND SAID SHE HAS MADE THE CHANGE AND IF THEY CAN'T CHANGE THE TIRE THEY WILL STILL TOW IT.
AFTER WAITING 1 HOUR AND 45 FOR HIM TO COME, AFTER THE CHANGE IN SERVICE WAS NOTED AND ME SPEAKING TO HIM 5 TIMES GIVING HIM DIRECTION ON WHERE I WAS LOCATED.
HE ARRIVES LATE READY TO TOW MY CAR, I INFORMED HIM THAT THIS WAS NOT A TOW IT WAS A TIRE CHANGE. HE THEN EXPLAIN THAT HE DOESN'T DO TIRE CHANGES ONLY TOWS. THEN WALK OVER TO MY CAR DRIVER SIDE TO GET MY VIN# OFF MY CAR WINDSHIELD, NOT BEING ABLE TO READ WENT TO HIS TRUCK TO GET FLASHLIGHT AND CALL HIS DISPATCH AND SAID THAT THIS WAS A TOW. I THEN GOT ON THE PHONE WITH ME ROADSIDE SERVICE AND EXPLAIN TO THEM WHAT HE WAS SAYING. MY GIRLFRIEND SAID WE CAN CHNAGE THE TIRE SO SHE GRAB THE SPARE OUT OF THE TRUNK. NOT ONCE DID HE TURN THE FRONT OR BACK END OF MY CAR TO LOOK AT MY TIRE ON THE PASSANGER SIDE OR HELP MY FRIEND WITH ANYTHING. INSTEAD HE SAID TO ME HE NEEDED TO GET IN MY CAR TO GET THE MILEAGE. I SAID NO YOU DON'T… HE THEN GOT IN HIS TRUCK AND PULL OFF LEAVING TWO WOMEN ON THE SAID OF THE ROAD WITH NO HELP.
NOW THIS IS WHERE IT GETS REAL GOOD. THEY TOLD AAA THAT THEY TOWED MY CAR AND USED SPECIAL EQUIPMENT TO DO SO. I SAID WHO'S CAR DID THEY TOW AND WHERE?
NOT ONLY IS THIS COMPANY INCONSIDERATE BY LEAVING 2 WOMEN ON THE SIDE OF THE ROAD FIXING AS FLAT TIRE AS HE PULLS OFF.
BUT TO LIED AND SAY THAT YOU TOWED MY CAR AND HAD TO USE SPECIAL EQUIPMENT TO DO SO.
SAYS A LOT ABOUT YOU AND YOUR COMPANY AND THE PEOPLE THAT YOU EMPLOYED. AS A WOMEN I WAS COMPLETELY TAKEN BACK BUT AS A CUSTOMER I WAS MAD.
As an AAA member, this company was called to tow my car at around 5:30 pm. I specifically gave instructions to tow the car to my house and that I would need a ride as well (about a 30 mile tow). My car was in an unsafe location in Jacksonville, but a local business gladly allowed me to wait in their lobby. When Bob's showed up with a flat bed truck at around 7pm, the operator had his wife sitting in the passenger seat. I know that many companies don't allow any other passengers other than customers, so this was red flag number one. The operator explained that he normally tows to "the shop" if it's an accident call. I explained that this accident call is not going to "the shop", but it's going to my home. I then spoke to the owner on the phone and he gave the same excuse and said that this was the only truck he has in all of Jacksonville. I highly doubted that. I asked if he knew my towing location, and he replied that the order said "customer will advise". In all if my 10+ years of being an AAA member, the towing company has always known my towing location. I then asked if he usually does pick ups without knowing the towing location. He told me, "Do your job, and I'll do mine." I found this to be very rude. By the time AAA called another company, I had been waiting for 4 hours. My car was towed at 10:30pm. Never use this company!