Reviews for Georgia Bank & Trust

I have banked with Calhoun, GA branch since 1990. The past year, since my daughter received her student account, has been the banking experience from Hell. Per Synovus policy, if we sign up for online banking, her student account is waived of the $3 fee for sending out paper statements. The website continued to be faulty, stating error messages to try again later to sign up for paperless statements. We called the online customer service to also be told to try again later. We kept on trying and kept getting paper statements and fees. Finally, my daughter went in to the Calhoun branch where she spoke with a customer service lady who in turn called me. She told me there was nothing wrong with my online account that it was my computer not theirs. I went on to tell her that I have tried it on 3 different computers. I told her if we couldn't get it resolved I would close my 3 accounts and take my business elsewhere. She responded by laughing at me. This confirmed that my business is absolutely unimportant to this bank. I called, yet again the customer service for the website. The gentleman was very nice and did see an error on their end for why I was unable to ever accept paperless billing. He reset my online account and was able to finally get paperless statements. Needless to say. We never received a refund for the $3 per statement charges for getting the unwanted Mail. I called the lady back who the previous day had laughed at me and told her that I had resolved the issue through the online support. I let her know the issue all along had been the bank and NOT my computer. And that even though the issue is now resolved, the unprofessional way the matter was handled by her and for laughing at me when I stated I would close all 3 accounts and take elsewhere, I was closing them all now as well as some of my other family members who banked there. Synovus is evidentially more focused on helping themselves more than the customers. I will never darken the doors of a Synovus bank again as long as I can help it.