Took I a $600 Luminox to get the second hand repaired, and was told by Tia it would be done in 1 day. Several days later and many phone calls not returned I decided to show up to the store. Tia said they "thought" is was sent to a different location to have a specialist look at it. I waited another week with several promises for returned calls (which never happened). I was told by the owner, Mark, I would get a returned call a total of 5 different times over the course of 5 weeks. NONE were returned!
Finally the watch was finished and Mark assured me the repair would be free of charge. However when I picked it up from Tia, I was charged for the repair. Instead of dealing with it, I was just happy to have my watch back. The next morning I realized it was not fixed, and tried to work out something with Mark once again. I have been told twice I would have a refund, and still have not. I even called him and had him read my credit card number back to me over the phone for the return.
I will never do business with Mark or Tia ever again!
