I have had the pleasure of working with Tracy for about a decade. She has never failed to have my product on-hand or available within a day or two. She has even mailed them to me on several occasions--once when I was on vacation and found that my tan meant I needed a darker color quickly! I used to buy my makeup and other products at the store, but I find this so much more convenient. Not only is it easy, it's also fun working with Tracy. She's so nice!!