AXS Americas Inc.

AXS Americas is very experienced in providing affordable and bilingual answering service, contact center, and BPO services.

AXS Americas Call Answering Service (AACAS) is specifically designed with the needs of medical and dental offices, clinics and affiliated health services in mind, but not limited to other verticals. AACAS adds additional value to its clients by:• Increasing overall patient/client satisfaction• Increasing ability for patients/client to speak to a live person 24x7x365• Providing alternative for those who dislike automated call answering systems• Decreasing the total amount spent on answering service alternatives by 50% or more AACAS helps solve a number of office issues including:• Overburdening existing staff with frequent interrupts to answer incoming calls leading to poor waiting room and overall patient experience as well as employee dissatisfaction• Having a high call abandon rate leading to patient dissatisfaction and lost business• Having no personnel available to handle incoming calls during lunch and after hours• Having limited, expensive or no bi-lingual capabilitiesAXS Americas has 24x7x365 bi-lingual staff available to answer any percentage of inbound calls or patient confirmation calls for your business. Our personnel will take client messages on your behalf both in structured and free-form formats customized for your office. These messages are published immediately on our secure web portal for your staff to review and respond. The service allows for:• Prioritization and associated actions of calls by your staff and established parameters• All calls at all times will be answered by our live agents within a pre-determined number of rings• All calls are documented and recorded on our secure web portal that can be added to patient records if so desired.• Ability to answer questions via your customized instructions.• All communications will be transmitted via our HIPPA compliant secure web portal.• Following pre-specified instructions for handling higher priority and emergency calls• Integration with existing automated call answering services if so desired• Customized options for delivery of messages (portal, email, text, etc.)