Normally the experience is great and the clothes are great. The nice lady that used to work at fleet feet put 2 items on hold for me till noon today. I came in just as I said I would. My clothes were no longer on hold for me and one of the items was sold. Naturally I was not happy with that. The lady today August 1 am said the size I had selected wouldn't have worked for me and I told her it had actually fit perfectly since I had the same thing on but in a different color. She also said she had also already apologized so what else do I want. Also she said i didn't have to shop there if I didn't like it. Seriously, she doesn't have to work there. Rude. Good thing the rest of the staff is nice.