National Recovery Solutions Use Technology to Achieve Success.
National Recovery Solutions, a results-oriented debt recovery agency, is always looking for ways to make the collections process easier and more fulfilling for the consumer, and to reduce account delinquencies for every client they serve. One recent innovation that has allowed NRS to make considerable strides in both areas is the BillingTree’s incredible Virtual Negotiator tool, a web-based product designed to eliminate the embarrassment involved for many when talking with a human collector. The Virtual Negotiator provides National Recovery Solutions the opportunity to provide delinquent consumers a way to really engage in the debt repayment and negotiations process. This unique and powerful technology helps to make people feel as if they are truly a part of the process, and makes it far more likely for many consumers to pay down their debts.Virtual Negotiator, as National Recovery Solutions knows, provides a customizable repayment option, or options, to the consumer in real time, and requires, on average, just a third of the time of a live phone conversation with a human collector. This amazing feat of technology helps to streamline the debt recovery and delinquency reduction process by actively engaging the consumer with options, counter-offers and negotiations based on the limitations and rules of the client themselves.National Recovery Solutions is proud to have made the Virtual Negotiator tool a part of their process, and to be of better service to both clients and consumers than was ever before thought possible. The web-based tool has helped NRS achieve a dramatic reduction in delinquencies in a very short period of time, as well as a considerable increase in the number of online payments made by consumers. So far, Virtual Negotiator has been a boon for the NRS team, and promises to be an integral part of their process for many years to come.