I am at my best when trying to solve issues for business leaders. Whether dealing with change initiatives or poor performance.
The talented leaders I work with are under a lot of pressure. They have never been pulled in so many different directions. They feel guilty because they don't have the time to do everything that needs to be done, including effectively training and improving the performance of their team.I use state of the art adult learning technologies to help people become even better at connecting with and selling to customers. I don't believe in "rah-rah" flavor of the month sales training. Training is a process not an event. I just helped an insurance company increase their monthly premiums by 41%. This was made possible by an enormous focus on the first 4-6 minutes of an interaction. I believe how a meeting starts is how it goes. I also helped an insurance call center increase sales and decrease AHT by applying a 5 step process to the interaction.I can improve your customer interactions. Clients: Google, AAA, Metlife, Comcast, Dealer.com, Mercury Insurance, AIS, Poliseek, Amada Miyachi, University of Phoenix, Morgan Stanley, Wells Fargo, Bank of America, AIS, AT&T, Rogers of Canada, PSI, Avis, Cox Communications, Charter Communications and InfoCision.Let's have a cup of coffee and a chat and see if any of what I do may be relevant to your company now or in the future.