I had done business with Finn Power for 6 year's. I'm not sure what has happened, but after several months of excuses, and not following up with requests for a call back, I had to call another company for service. I will no longer use Finn Power. I was in customer service for 40 plus years. There's no excuse for not returning calls, and lack of there follow up has put me in a position not to trust this company.