Absolutely terrible. DO NOT TAKE AN ANIMAL YOU CARE ABOUT TO THESE PEOPLE. Dr. Laurence looked at my daughter's cat. Guessed what was wrong, gave her fluids (no tests) and sent us home. The next day the cat was worse. Took her to a different vet and she was bleeding internally from feline leukemia. We had to put her to sleep. Called and talked with Dr. Rumsey and he stated that he "would have done the same thing". He would have guessed what was wrong by just looking at the cat with no testing and sent us home.