I took my granddaughter to see the Nutcracker production by Loudoun Ballet in Loudoun County, VA on Dec.20, 2014. I ordered a DVD of the event from a representative of Visual Works that evening. I paid by check. He gave me no receipt - said that the flyer with the list of prices was enough. He said it would be mailed to me within the week. I have called him several times(apparently on his cell phone) and he has said it is still being processed. It is now March and I have still not received anything. This seems like a scam to me now. But my granddaughter continues to be very disappointed!