Reviews for Wilbur Boathouse

In late June of 2015, we were married on the beach adjacent to the Wilbur Boat House. We paid $1,491 to rent the boathouse from 8:00 am – 10:00 PM for the reception. The wedding was at 2:00 and, after taking pictures, we, the bride and groom, arrived to the boathouse at 4:00 to find that the AC was not working. The High temp for the day was 86 Degrees. Upon arriving, I was forced to, rather than enjoying my reception, leave messages with someone from the Boathouse and speak to them when they called me back to arrange repairs for the A/C. It took 1 hour for the repair man to arrive and 1 hour for the repair. By this time (6:00) ¾ of the guests had left because of the unbearable heat in the boathouse. The lack of proper maintenance of the boathouse’s AC ruined our wedding reception.

A few weeks later, having not received our damage deposit back, I emailed them and requested that a portion of our $1,491 be returned. I was told:

“I am very sorry to hear that many of your wedding guests had to leave early due to the AC situation. You should be receiving your $300 damage deposit back any day now. Our accountant is retired and has been traveling some, but I believe that he has been home this past week and working on boathouse paperwork. I did forward your email to the President of the Board for the Boathouse. We have a Board meeting coming up next Monday evening, 07/13. I am sure that the Board will discuss your situation then, and I will let you know what they decide on.”

After more than a month of no contact, we were told that they did not plan to reimburse us any of our money, and they believe that a 2 hour window with no A/C in the middle of the reception was acceptable.