Their customer service is the worst I have experience in a long time. Their staff is awful with the exception of one clerk. I found same item with another jeweler at a better price and better service. When they (Zales Rep) are trying to sell you something they are great but when you come back for a service on the item (with the warranty we purchased) they are not. Fortunately for me, I have had to go about 4 different times to get my ring clean and the service is always the same.
Really sad service
